Garland

What the filing says

Garland serves 116,563 retail connections and about 250,099 people. Because it reports more than 3,300 connections, it is on an annual water loss audit cycle with TWDB.

What the record shows

19.2% non-revenue water in FY2024, higher than 54% of the 908 Texas systems that filed that year.

• The figure is roughly flat across the record.

The reported figure is stable, moving 8.54 points a year against a Texas median of 5.79, so the level is more likely to reflect the system than the paperwork.

How to read the recoverable figure

Apparent loss is water that reached a customer and was never billed — under-registering meters, data-handling errors, unauthorized use. It is valued at the retail rate, because recovering it is revenue, and it is recoverable inside a budget year without capital work. Real loss is valued at variable production cost only: eliminating a leak saves what it cost to treat and pump the water, not what it would have sold for. Adding those two at the same rate is how a loss study produces a number nobody in a finance department believes.

As computed in the filed audit itself: apparent loss valued at this utility's own reported retail price of water, real loss at its own reported variable production cost. Not our estimate.