Municorn.us Answers from your billing, meter, and GIS records

A resident calls about her bill. Answering should not take four systems and two phone calls. We connect the records a utility already has, so the staff can give a clear answer.

Email us Cambridge, MA · Dallas, TX

The questions a utility gets, in one place.

  • Front deskWhy is this bill so high?Billing, the AMI portal, meter history, work orders
  • BillingDid we read this meter, or estimate it?Billing, and a call to the meter shop
  • Meter shopWhich meters need a truck sent to them?Read reports, and what the crew remembers
  • FinanceWhere are we providing service that is not billed?A spreadsheet somebody builds each year
  • Public worksWhich mains should we replace first, and why?Break history, GIS, engineering judgment
  • ComplianceWhich service lines are still unknown?The inventory, tap cards, field sheets
  • The managerWhy does this project cost what it costs?Three people, and a week
  • CommunicationsWhat do we tell the neighborhood on Tuesday?Whatever operations can put together by Monday

Why is this bill so high?

Acct 40118 · 2011 Pecan St

Billing period 1 Mar to 1 Apr · meter 849201

Previous read
115,893gal
Current read
184,293gal
Actual AMI read, not estimated
Consumption
68,400gal
Usual for this account: 6,200 gal
Amount billed
$612.40
Highest in 36 months before this: $71.20
What the reads show

Water moved through the meter every hour since 3 March, 2:10am

2,400 gal 0 usual 3 Mar, 2:10am
26 Feb 3 Mar 10 Mar 17 Mar 24 Mar
Gallons per 12 hours. The pale bars are 3 reads that never arrived on 14 March.
Where that comes from
Meter readsNothing at zero on any hour since 3 March
Meter historySame meter since 2019, no change and no accuracy test
Service ordersLast crew at this address was November 2022
Billing history36 months, nothing above $71.20
AddressBilling says PECAN ST, the map says PECAN STREET
In billing
2011 PECAN ST
On the map
2011 PECAN STREET

© OpenStreetMap contributors

What to check next
  • Dye tablet in the toilet tank, 20 minutes
  • Ask whether irrigation or a pool filled in early March
  • If the property is dry, pull the meter for an accuracy test
Draft leak letter Draft service order Print for the resident

Which mains should we replace first, and why?

Ranked on breaks, material, age and what is downstream

© OpenStreetMap contributors

Elm St, 4th to 9th6 breaks since 2019 · cast iron, 1948 · feeds the hospital1st
Route 12 crossing4 breaks since 2020 · cast iron, 1951 · under new paving2nd
Pecan St, 1900 to 21003 breaks since 2021 · cast iron, 1956 · 84 services3rd
Mill Rd south2 breaks since 2019 · ductile, 1978 · dead end, 11 services4th

A ranking is not a decision. Paving schedules, funding and what the council has already promised are not in any of these records.

Where are we providing service that is not billed?

Accounts to look at · 2,481 premises

Meters with no active account41 meters reporting use, none on a billed account$28,536
Active service, nothing billed12 premises, no charge since annexation$8,352
Reads that have not moved7 meters on estimates, about $40 a month under$3,360
Rate class worth checking63 accounts, about $65 a month under the commercial rate$49,140
Annual billing at stakeAt this utility's residential average of $58 a month$89,388

Fire service, construction meters and municipal accounts show up here for good reasons. Nothing is a finding until somebody checks it.

It works with the exports you already produce.

Billing, meter reads, work orders and GIS, however they come out of the systems you run. Nothing is replaced, and nothing writes back into billing or work orders.

The work behind those answers.

  • AWWA M36 water audits
  • Service line inventories
  • Meter-to-bill reconciliation
  • Asset condition and replacement order
  • System migrations
  • State and council reporting
  • Rate, debt and capital models
People

All three of us work on your job.

No account manager, and no handoff to a team you haven't met.

Ammar Cephas Plumber
Ammar Cephas Plumber Utility systems and capital

Former CIO for Texas city, industrial siting engineer. Penn economics, public capital markets at Chicago.
Cameron Obrecht
Cameron Obrecht Physical infrastructure

Electrical engineer at Bose, UIUC grad. Boards, firmware and sensing: CAN products, high-voltage assemblies, in-line flow metering.
Vincent Cavanna
Vincent Cavanna Business process & data governance

Full-stack engineer for Word on Fire, Amazon before that. Portals, CRM, and data-quality systems.
Get in touch

Tell us what's costing you the most time.

A short call is usually enough to tell whether we can help.

[email protected]
Based in
Cambridge, MA and Dallas, TX
We work with
Cities, counties, utilities and regional agencies
First step
Scoping and public-record diligence, at no charge
Who you get
All three of us on the job, start to finish
Engagement shape
A Recovery Snapshot first, then the same reconciliation running nightly

The water loss index is a sample of the reporting work, built from public data.